Special X, Inc. Privacy Policy

Last Updated: August 19, 2024

This Privacy Policy explains who we are, what information we collect when you use Special X’s services, known as “Special X” or “Undivided”, applications or Internet sites, why we collect it, and what we do with it. This Privacy Policy applies to any service, application or Internet site provided by Special X, directly or through others. In this policy, we refer to all of these services, applications and Internet sites as our “Services.” Before using the Services or otherwise providing your personal information to us, please review this privacy policy carefully.

You are not required to provide any personal information to us unless you choose to access features on this site which require the information. If you do not agree with the terms of this policy or other terms of use on this website or of our Services, then you should immediately exit this website and discontinue using the Services.

We reserve the right to change this policy. If we make any material changes, we will endeavor to notify you at the email address you provide to us or by means of a notice on our Services prior to or upon the change becoming effective. We encourage you to review this page periodically for the latest information on our privacy practices.

We have a separate Terms of Service agreement, which governs your use of the Services, and which you must sign in order to use the Services.

 

Who We Are

The mission of Special X / Undivided is to help every child with disabilities reach their full potential. We will do this by building a parent-centric software platform that delivers precision care across health, education and wellness. Over time, the platform will combine knowledge about each child’s specific needs with tools that align the child’s entire caregiving team around better outcomes.

We are a Delaware corporation located at 11340 West Olympic Boulevard Suite 270, Los Angeles, CA, 90064. Our phone number is (415) 484-8497, and our email address is info@teamspecialx.com. We provide an on-line service that allows you to store information relating to someone with disabilities, and to share that information with others to coordinate services for the person with disabilities. This policy covers information about you and information about the person with disabilities whose information you store on our Services.

 

What Information We Collect

When you visit our Internet site. When you visit our Internet site we collect Usage Data, which includes information about:

 

    • Your use of the site, including your IP address or other identifier;
    • Your mobile phone or computer functionality (including browser, operating system, hardware, network, and carrier information);
    • The URL that referred you to our web site;
    • The areas within our web sites that you visit, duration of your visits, and your activities there (including remembering you and your preferences);
    • Your computer location, and other computer data, including the date and time you access the website.

 

We may use various methods to collect and store Usage Data. These methods may set, change, alter or modify settings or configurations on your computer. They may include cookies, web beacons, embedded scripts, browser fingerprinting, e-tags, entity tags, and similar technologies that may be developed in the future. We may use these technologies for various purposes, including giving you access to our Services, identifying you when you use our Services, improving the performance, content and security of our Services, keeping track of your preferences, and tailoring what we show you (including advertisements) to your interests and your prior activities on our Services and third-party sites.

We utilize third party analytics tools, such as Google Analytics, to evaluate the usage of our Services. To learn about how Google Analytics collects and processes data, you can visit its privacy policy at: http://www.google.com/policies/privacy. You can opt out of our use of Google Analytics by visiting the Google Analytics opt-out tool at: http://tools.google.com/dlpage/gaoptout. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn how to modify your cookies. If you turn cookies off, some features on our Services may not work properly.

Do Not Track Signals. We honor Do Not Track signals and if you enable a Do Not Track signal through your browser, we will take steps to not track your Internet activity or plant cookies when a “do not track” browser mechanism is in place.

We may also collect other Personal Information about you when you visit our Internet site, such as your name, email address, or other information about the person on behalf of whom you are providing us information. We may collect this information when you provide it to us, even if you do not register for our Services.

When you register for our Services or contact us. When you register for our Services we ask you to provide Personal Information about yourself and the person whose information you will store on our site. This may include, for example, your name, email address, phone number, other contact information, account login information, information about the person whose information you provide to us, and other personal demographic information. We store this information in your on-line profile. You can change information in your profile by logging into your Special X / Undivided account. The on-line registration process will indicate what information is required, and what information is voluntary.

When you establish an account, our third-party payment service provider, Stripe, will collect your credit card details and other billing information and charge your credit card account in connection with the account. Special X does not view or store your credit card information.

We provide various means of contacting us, for example by calling or emailing our support service, or filling out an on-line support request or feedback form. We maintain the information you provide through these contacts.

Information you store in our Services. In addition to the information you provide when you register for our Services, you can use our Services to store information about someone with disabilities, and related information about family, friends and service providers. Examples of such information include insurance information, family details, medical history, identification information, assessment information, or information about the needs of the person with disabilities. You have the authority to decide what information of this kind you store in our system. You can also allow others to have access to this information by giving them access to your account. We will comply with your requests to give others access to your account. We have no control over the uses or disclosures that they may make of information in your account. While our policies require each individual to whom you give access to have a unique identifier, we cannot prevent people from sharing identifiers, and we may have no means of knowing if they do so. You should therefore limit access to your account to people you trust.

How We Use Personal Information. Personal Information is information that can be used to identify you, and other information about you that is linked to information that can be used to identify you. We may use Personal Information about you to provide our Services to you. This includes:

 

    • operating our Services, including maintaining, developing, evaluating and improving our Services, personnel training and management, business management and general administrative activities, and customer service.
    • communicating with you about our Services, for example to arrange and conduct testing and servicing, to provide user support, to provide guidance about our Services, and to bill and collect payment for the Services.
    • customizing our Services to your preferences or for showing you specific content that we think may be of interest to you, and providing you with information about our products and Services.

 

We may disclose Personal Information about you to others. We may disclose your Personal Information and other information stored in your account in the following ways:

 

    • Contracted Service Providers. We may share Personal Information about you with contractors and service providers who help us conduct our business or operate our Services, or who provide services to you in conjunction with our Services. These may include, for example, our web site hosting contractors, contractors who staff our call centers, process payments, host or manage our user database or technology systems, provide customer support, and help us track and analyze the use of our Services. Third-party service providers may collect information about your use of their services. We are not responsible for the activities of third parties, or for their compliance with their own privacy policies.
    • Family, friends and service providers. You can store Personal Information in your Special X / Undivided online account, and you can allow your service providers, family members and others to have access to that information by registering them in your account. When you request access for third parties to access your account, you authorize us to give access to your account, and to all of the Personal Information in the account, to anyone you register for access to your account. When you subscribe to our Services, you will be required to sign a general authorization that allows us to share information in your account with anyone to whom you give access, and when you ask us give access to someone in particular, you will be required to sign a specific authorization allowing us to give access to that person. You can terminate these authorizations in your account profile, but it may take us some time to implement your changes, and your termination will not be effective for any disclosures we may have made prior to your termination request.
    • For legal compliance, including responding to legal process, responding and reporting to law enforcement authorities, enforcing our site policies, detecting and preventing abuse of our Services, or protecting our or others’ rights, property or safety.
    • To respond to and mitigate security incidents.
    • To process and collect payment for our Services.
    • For dispute resolution, including prosecuting or defending claims by or against us.
    • In the event of a change of ownership or control, including the sale, transfer, merger, bankruptcy, reorganization or consolidation of our company or all or part of our business with a third party (in which event we may transfer our users’ Personal Information to the acquiring or surviving entity), and any related due diligence disclosures. In such an event, your personal information can be sold or transferred as part of that transaction as permitted by law. This Privacy Policy will apply to your data as transferred to the new entity.
    • When we are required by law to make a disclosure.
    • For other purposes that we determine are necessary for the operation of our company, the provision of our Services, or the safety of our users. However, we do not disclose Personal Information about you to unaffiliated third parties for their marketing purposes without your consent.
    • At your direction or request.
    • For other purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy, as amended from time to time.

 

Please remember that we do not control the use of your information by third parties. If you allow access to your account by third parties, you can terminate their access by setting your preferences in your user account, but terminating access will not affect information we have already shared.

 

Information You Disclose on Public Forums

The Service may contain a community forum and message board where users are able to create user profiles, writings, photographs, ideas, videos, audio recordings, computer graphics, pictures, data, or other content, including Personal Information (collectively, “User Content”). All User Content once posted immediately becomes the property of Special X. We may display, reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed) and may or may not attribute it to you. Others may have access to this User Content and may have the ability to share it. Please think carefully before to posting any personal information in a public forum. Our Privacy Policy does not apply to any information that you disclose publicly through our Service. We are not responsible for the accuracy, use or misuse of any User Content that you disclose or receive from third parties through the Service.

 

De-Identified Information

We may de-identify your Personal Information by removing identifiers or by combining it with the information of other Special X users, so that it cannot reasonably be identified with you. We may use, disclose and sell de-identified information to our business partners and the public without restriction. For example, we may use de-identified data to provide research or reports about health; to inform the health community about trends; for marketing and promotional use; or for sale to interested consumers. When we provide this information, we take measures to ensure that the data does not identify you and cannot reasonably be used with other publicly available information to identify you. We will not compensate you in any way for any compensation we receive for de-identified data.

 

Advertising

We may collect information regarding customer activities on or through our Services. We may use this information for various purposes, including keeping track of your preferences, and tailoring what we show or send you (including advertisements for our own products and services, and those of third parties) to your interests and your prior activities on our Services and third-party sites. We may also aggregate this information and use it to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. We will not provide your Personal Information to unaffiliated third parties for marketing without your consent.

 

Email communications

When you register for our services, you provide your email address. We use this address to communicate with you about our Services. We may also use your email address to send you advertisements and promotions for commercial products. You can opt out of receiving advertising or commercial emails by logging on to your user profile, or by following the “Unsubscribe” link in at the foot of an email.

 

California Shine the Light

California’s “Shine the Light” law allows California residents to request and obtain from Special X once per calendar year information about any of your Personal Information we share with third parties for their own direct marketing purposes. We do not share your Personal Information with third parties for their own direct marketing purposes.

 

Security

We incorporate reasonable safeguards to help protect and secure your personal information, and to maintain the confidentiality, integrity and quality of your personal information. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information is completely secure. We cannot ensure the security of any information you transmit to us, and you use our Service and provide us with your information at your own risk, which you expressly assume.

 

User Information and Communications

We are not responsible for maintaining the truthfulness and accuracy of the information you submit to us, such as your contact information provided as part of registration. We may disable your account, or certain features of our Services, if we determine that the information provided is false or no longer current.

 

No Use by Children

Only persons who are 18 years or older may use this web site or our Services. Personal registration information submitted by anyone under the age of 18 will not be accepted. Any general information provided by anyone under the age of 18 and gathered (for example, by the use of cookies) during his or her visit may be used in accordance with this policy. However, we are committed to protecting the privacy of children, and we have no intention of collecting personal information from children under the age of 18.

We are a general audience site, and we do not direct any of our content specifically at children under 13 years of age. If we learn or have reason to suspect that a site user is under 13, we will promptly delete any personal information in that user’s account.

 

Accessing and Correcting Personal Information

You can access and change or correct certain Personal Information that we maintain about you by logging on to your personal profile on our Services. For instructions for accessing your profile email us at info@teamspecialx.com.

 

Our Services may contain links to other sites that are not owned or controlled by Special X. We are not responsible for the privacy practices of such third part sites. This Privacy Policy only applies to information collected through our Services and we encourage you to read the privacy statements of each and any third party site that may collect your Personal Information.

 

Effective Date and Changes to the Privacy Policy

This Privacy Policy is effective as of the “last updated” date stated above. Special X has the right to alter the Privacy Policy at any time without notice to you. We will post the revised Privacy Policy on our web site, and it will become effective immediately on posting, or on a later date if it so states. You should check this policy periodically, as the terms may change from time to time. When we revise this policy, we will change the “last updated” date to indicate the effective date of the change. Your continued use of this site or your Special X Service after we post modifications will constitute your acknowledgement of the modified policy. If we make any material changes, we will endeavor to notify you at the email address you provide to us or by means of a notice on our Services prior to or upon the change becoming effective. We encourage you to review this page periodically for the latest information on our privacy practices.

 

Application and Data Security

 

Undivided collects data about you and your child solely for the purpose of providing the best services possible. We will never share or redistribute any of your personal information outside of our system under any circumstances without your written consent.

We take the trust you put in us to keep your personal data secure within our system very seriously. For this reason, we take the following data security precautions:

  1. Our application and client data is hosted with Amazon Web Services (AWS) where we follow current best practices for security implementation.
  2. All client data is encrypted both in motion and at rest.
  3. We use industry standard account creation, verification, and password management design patterns. Our security practices make it impossible for anyone who works at Undivided to access any user password in the system, including their own.
  4. All employees and contractors are required to complete security awareness training annually. 
  5. We monitor system performance and account activity for anomalies, and we are able to intervene quickly if unusual behavior is detected.

In order for the Undivided team to provide you with the best service possible, select members of the team may need to access the information in your account under the following circumstances: 

  1. Your data is viewable by your Undivided Navigator (or Navigators during your Kickstart) while a Navigator is linked to your account.
  2. An Undivided Navigator manager may, on occasion, view your account data and chat history in order to ensure that the services you receive meet our quality standards.
  3. A member of the product or engineering team may be required to view information in your account for the purpose of troubleshooting a technical issue you experience.  
  4. Your name, email, child’s name, diagnosis, and age are viewable by the Navigator team and Account Services team so that we can manage workload and provide the best possible service to you.
  5. Any Undivided employee or contractor who is able to see any of your account data is bound by confidentiality obligations to not disclose any personal information.

One of the benefits of using our product is to be able to easily share information with providers and other members of your care team. There are two primary ways information is shared:

  1. Your data is viewable by anyone you invite to your account as a “co-pilot.” The co-pilot must agree to our user agreement and privacy policy, and they can only access the information via a secure account login.
  2. Your child’s profile data and binder documents are selectively viewable by anyone you invite to join the care team in your account. All invited care team members must create a secure account within our system and agree to abide by our user agreement and privacy policy. You can remove care team member access any time. Individual documents or elements of the profile can be withheld from this sharing as you wish.

Questions. If there are any questions regarding this Privacy Policy, you may contact us at: Phone number: (415) 484-8497 Email address: info@teamspecialx.com