Unfortunately, we've heard from some Undivided families that their Regional Center service coordinators take a long time to get back to them. Here are some options to help get a faster response.
Reaching out to your service coordinator's supervisor is the first step. If you don’t know who that is, call your Regional Center and ask for the officer of the day, who should be able to tell you your coordinator's supervisor. You may be transferred or given the phone number. Make sure you write down who you spoke to and when. Call your coordinator's supervisor directly and let them know what is happening. Tell them that you are not getting a response and ask for the best way to get an answer.
You also have the option of reaching out to your county's Office of Clients Rights Advocacy (OCRA) (find the contact person for your county here). They are there to advocate for Regional Center clients when these kinds of things happen.
If you have been waiting for months, you can file a Section 4731 complaint.
Lisa Carey, Undivided Navigator and Education Advocate, recommends requesting an IPP meeting every time you need something. When a family requests an IPP meeting, the service coordinator must have one within 30 days. Any request in the meeting must have a response within 15 days.
For example, you could write your service coordinator an email like this: "We are requesting you fund specialized supervision. Please provide a date for an IPP meeting. If you are able to resolve this request prior to the meeting, I will be happy to rescind my IPP request or cancel the meeting."
Carey says, "It is surprising how quickly some workers start to move in order to not have to have a meeting. Some workers will need the meeting to get them to move."
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