Undivided Resources
Parent Question
How can an ombudsman office help?

How can an ombudsman office help?

Published: Oct. 4, 2022

An ombuds is a neutral participant that facilitates the dispute process in education and public benefits. An ombuds office can help by:

  • ​​Responding to inquiries
  • Informing and clarifying rights
  • Investigating complaints
  • Explaining policies and procedures
  • Advocating for the fairness of the process (not an advocate for an individual party)
  • Developing options and suggesting appropriate referrals

As stated by the California Department of Corrections and Rehabilitation, the Office of Ombuds “may recommend changes in policies and procedures.” Note: recommending does not mean changing the rules, policies, or procedures. The Office “does not conduct formal investigations [and] does not change rules, policies, or procedures.”

For more information, see our article What Is an Ombudsman?

Join the Undivided Community to get more resources like this in your inbox


Promise Image
Each piece of content has been rigorously researched, edited, and vetted to bring you the latest and most up-to-date information. Learn more about our content and research process here.
A Navigator is your Partner at each turn
Every Undivided Navigator has years of experience supporting families raising kids with disabilities or parenting their own. Partner with an Undivided Navigator for a free Kickstart to learn first hand what support feels like!
Expert-driven content, guidance, and solutions.
Member events and office hours with real answers, plus access to our private parents' group.
Priority to begin a free Kickstart of the Undivided Support System with a dedicated Navigator.
“It’s so helpful to have one place that you can go to get many answers.”–Leeza Woodbury, with Navigator Kelly since 2020
*Currently offering Navigator Kickstarts to residents of California