What can I do if my child is not getting the services/supports they need?

Parent Question
Feb. 25, 2022Updated Jun. 28, 2022

The law provides several ways for parents to resolve disputes, including mediation, a resolution session, due process hearings, or a state complaint. If you have determined that your child’s IEP is not being followed, you can request:

  • An informal meeting with your child’s teachers or service providers to start a dialogue and find a solution.
  • A formal IEP meeting to discuss the issue with the entire IEP team.
  • A mediation, in which a qualified third party will mediate the resolution process.
  • Alternative dispute resolution (ADR): This is an informal process that is used to come to an agreement. (It is important to note that you will not lose the right to go to due process by requesting ADR.)
  • File a complaint with the district or your Local Education Agency (LEA).
  • File a complaint with the California Department of Education. An investigation into your complaint should be completed within sixty days.
  • File for due process, a legal proceeding in which the parents and district will discuss the issue with a hearing officer.

For more information see our article How to Make Sure Your IEP Is Being Followed (and What to Do if It Isn’t)


Join the Undivided Community to get more resources like this in your inbox

Promise Image
Each piece of content has been rigorously researched, edited, and vetted to bring you the latest and most up-to-date information. Learn more about our content and research process here.
A Navigator is your Partner at each turn
Every Undivided Navigator has years of experience supporting families raising kids with disabilities or parenting their own. Partner with an Undivided Navigator for a free Kickstart to learn first hand what support feels like!
Identify near-term goals and priorities
Develop a vision for your child and family
Map out strategies to execute near- and long-term goals
“It’s so helpful to have one place that you can go to get many answers.”–Leeza Woodbury, with Navigator Kelly since 2020
*Currently offering Navigator Kickstarts to residents of California