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What is the definition of an ombudsman?

What is the definition of an ombudsman?

Published: Oct. 4, 2022Updated: May. 21, 2024

According to the California Department of Corrections and Rehabilitation, an ombudsman (also known as an ombuds or ombudsperson) “works independently as an intermediary to provide individuals with a confidential avenue to address complaints and resolve issues at the lowest possible level.” An ombuds is a neutral participant that facilitates the process, so going to an ombuds office is different from filing for an appeal. They do not address the actual complaint; they are there to assist in the ease of the process.

For more information about various ombuds offices in California and their contact numbers and email addresses, see our article What Is an Ombudsman?

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