Turn Your Child's IEP into an Advocacy Plan: an IEP Assistant Walkthrough

Undivided aims to revolutionize your IEP and education support with tools unlike anything you’ve had before. We sat down with Undivided CEO Seth Besse for an up-close-and-personal tour of the IEP Assistant and answers to parent questions. Catch the full replay in the video above to see how the IEP Assistant:

• Reviews your child’s IEP, including present levels, goals, services, and accommodations
• Analyze assessments and private reports you upload to provide more personalized IEP recommendations (a new feature!)
• Suggests supports and services that may be missing based on your child’s unique needs
• Provides insights based on Undivided’s expert guidance, so you understand not just what to ask for but why it matters
• Helps you prep for your next IEP meeting with summaries and notes you can pull up in the app and/or print to guide discussions with your school team
• Gives you peace of mind that any information you upload is private and secure in our HIPAA-compliant system

You can also read a recap of our Q&A here.

To try the IEP Assistant, create an Undivided account to get started.

Hey, everybody. Welcome to Undivided Live. I'm Lindsay Crain and I head the Content and Community teams here at Undivided. For my visual description, I am a female with a short brown bob, glasses, wearing a black blazer over a black shirt that says ‘Undivided’ in green, and I am sitting in a green office with bookcases to my right, and I'm here today with our CEO, Seth Besse. Hey, Seth.

Hey, Lindsay. Great to be here.

We are so excited to show you around Undivided’s IEP Assistant. We have all kinds of new features that we can't wait for you to try, so Seth, why don't you share more about Undivided and how we support parents?

Seth Besse, CEO of Undivided. My visual description: I'm a 40 year old male with a fresh haircut, wearing a blue hoodie with an Undivided logo on it in front of a blueish background with some cabinets. Before I kind of jump into the IEP Assistant, and really the reason we're here today, what I wanted to do was give everyone that's not as familiar with Undivided a little bit of a background on who we are, what we do, and how it kind of works.

So just to back up a little bit, we are a group of experts, advocates, parents, technologists, caregivers, providers, all who come together in the common goal of making sure that every individual with a developmental, intellectual, and/or learning difference has the support they need. We do that through bringing all of this information from every disparate source into one place for parents. The guiding principle of how we do this is by really, really taking the belief that no parent should have to start from scratch when they're figuring out all of the supports, all of the services, all of the techniques, terminology, acronyms that they need to learn in order to get their kids support.

The simple way to kind of describe what we do is we make sure that parents and caregivers know what to do for their child, what their kids qualify for, and then once they've identified those supports, services, camps, everything else, how do we access those, and then potentially most important is not just how do you access, but when there is a speed bump or road closure in the way, what have you, how we overcome those challenges ultimately to get your kids, your loved ones, the support they need. We work with thousands of families across California and now across the US, and importantly, as we work with families, we carefully document everything we figure out and find and build so it all becomes part of our collective knowledge. So what I mean by that is when we identify new supports, new accommodations that are working well, summer camps, winter camps, whatever that whole corpus of what I love to call ‘things’ are, we write those down, we document that, then we look at, okay, what are the successful ways that parents have accessed these supports, have understood how to get through the roadblocks to these supports, and we document all that, we push it out to the world, both in our public resources, in our step-by-step guides in the program, in our tools and assistants, like we're going to walk through today with the IEP Assistant, and then through our Navigators, and our Navigators are parents themselves who've been through this process for the benefit of their own kids.

They want you as parents to stand on their shoulders, learn from their fight, the hard fought, lessons that they've learned, the takeaways that they've learned with working with hundreds of other parents, and then the entire corpus that sits under Undivided so that you as a parent don't have to figure all that stuff out on your own. I'm a firm believer that we want to make sure that we bring the entire community along with us, and when we empower parents to become the best advocates they possibly can be for their kids, their loved ones, their friends, we raise that whole bar and we force the schools, we force public benefit systems to better understand the supports that kids need, how parents need to access those supports, and how to communicate that information out to people.

The IEP Assistant that we're going to walk through today is just one of those tools and systems that we've built very purposefully to drive parents towards that understanding and before I kind of get into the product’s nitty gritty and start showing pretty pictures here, I'm going to have Lindsay kind of give a little bit of her parent perspective, because a lot of what we do and what we've built through this product is modeled after parents just like her, that have done an incredible job in advocating for their kids and their families. So with that, Lindsay, I'd love just a little tee up from you. Sure. I mean, I have a 17 year old daughter with multiple disabilities.

Anyone that knows me knows... I mean, it takes... --and I'm sure you can probably relate-- it takes endless amounts of hours and days to collect everything that I need to prep for her IEP, right? Conversations with all of her providers, both at school and her private therapists, reviewing their data and reports, all the school assessments, progress reports from school, looking through her schoolwork and capturing baselines. I mean, basically we're putting together a picture of what happened over the course of a year and what needs to happen next year to move us closer to her vision statement. What are we trying to do? And we're nearing the end of K-12, so every day counts. I mean, there's no more wiggle room to miss something. We're running out of time to say, “We missed that. Next year, all right, let's do this.”

I mean, at this point, if we've missed it, we really missed it, so it... This really is why I am truly, deeply excited about how the IEP Assistant can help families just like mine. Seth is going to walk us through your new Assistant, because I know that feeling. I know that you probably have that feeling a lot of what am I missing, right? And we don't want you to miss anything, so I think the best way to see what we have is for Seth to show us, so take it away, Seth. Yeah, great. Thank you, Lindsay. Let me share my screen. For those that have done webinars on Zoom, you know the feeling. It's a little disorienting talking to your screen and at yourself when there's hundreds of people on here, so bear with me.

So what I'm going to show first is for all of you that log in today, create an account new, you're going to get into the system and it's going to be a new account. Up top, because you're part of this event, you should see this call to action here, and so I'm going to just go through and kind of upload this process, so here, my son's named Max. I can add my... Max's diagnosis. Birth date, I already added in setting up the account. Going to hit ‘next.’ It's going to ask me just a few questions about Max, so that we can understand how to kind of tailor the analysis and the information. You can go through this information, and I'm looking to work on ‘Understand my IEP.’ Here we have where you can set a date of your IEP meeting, and we do this because our system reminds you as a parent of kind of the key steps that are coming up ahead of your IEP meeting, so we make sure that you're keeping an eye on these things and understanding what key elements you should be thinking about or working on coming up to your meeting.

I'm going to skip this for now. And here I'm going to be able to upload my IEP. So here I'm going to upload a new IEP here, and upload this one on Max's IEP, add this to my binder, and here then I'm going to be able to add supporting assessments, and the reason we do this is we want to analyze both the IEP and then also any evaluations, assessments, anything that describes where your child may need some support in school, and that is because most IEPs, when we've gone through them, if we read every single word, we realize that there's a whole bunch that would describe our child that isn't in there, and so we want to make sure that we are educating ourselves on the entirety of, in this case, Max's needs before we really make those recommendations of what we think could change, what can be added, so on and so forth.

So I'm going to add in a vision assessment report that we had done for Max. I'm going to add that to the binder and then I'm going to go ahead and analyze this. So what the system is doing when we upload an IEP, our system looks at that IEP, it uses AI to identify each of the sections in that IEP, so we use what's called a vision model, and that vision model identifies each individual page of that IEP and determines what it is. So is this the metadata about my child? Is this the goal section? Is this where services are outlined? Is this where present levels of performance, PLOPs, are outlined? Is this accommodations? What have you.

We run it through that whole process because then we break each of those individual parts up into an extraction, instructions all by itself, so we have very detailed prompts and instructions that pull out the metadata about your child that then go and pull out the goals individually about your child and look through each of the goals, cross-check it, validate all in that process, and so our system is going through this whole IEP and runs what ends up being a couple hundred prompts in AI. So if you think about, for those of you that are familiar working with Claude or GPT or Gemini or other models, if you think about how those work, our system is effectively writing a whole bunch of prompts, iterating with those models to understand and make sure that we're extracting all the information from your IEP correctly and accurately, and a really important thing to highlight here is that we do all of this in a HIPAA compliant bubble, so if you are to go to GPT, for example, or Claude or Gemini and paste in your child's IEP, none of that is protected, and effectively you are offering that to those companies to add into their training and what have you.

Our system, none of that happens, never leaves our HIPAA compliant bubble, so it never ends up in the training material, in the information from those... or at those underlying companies. It's only within the Undivided system and our bubble. And as we're doing this extraction, how the process works is we work through what's called... what's often in the industry called ‘prompt chaining,’ and so our system, we go and so our system, we go and we ask a very specific thing, so for example, “Are all the components of this goal here? These are the important components of a well-written goal that we want you to look look at.”

We look at this individual goal and we ask that very simple, straightforward prompt and we get structured information back. We ask that again for the next goal. We ask that again for the next goal. We then ask a very simple prompt on the same set of goals, and we get back little bits of information each time, and then the art is in combining that. If you go and ask a model kind of an open ended question, any of us that have used AI in detail have seen what's called ‘hallucinations’ in the industry. Those hallucinations partly happen because when you use a broader model and you ask a question, there's a whole bunch of decision points that happen, so you can think of it as kind of a game of telephone where you know, okay, I'm going to pass in this document, I want you to get all of the key information, and I want you to analyze each of these pieces.

As that document's getting reviewed, each of those is making a little bit of a decision, and each of those, there can be some data loss and some confusion that happens. Our system is designed so none of that confusion happens, so as our system is processing this IEP, we're extracting all the information. Then we take that fully accurately verified extraction, and we put it through a proprietary set of prompts and data that's been educated from the thousands and thousands of parents that we've worked with about the right accommodations, the right services, the right types of goals, and how we can make recommendations through that IEP to educate that process. So let me share my screen again here.

Once your IEP has finished processing, you as a user will get both an email and a notification in the app, and you'll see in the system here, if you navigated off that page that was originally uploaded, you'll see your IEP here, and I can start review. We start by talking a little bit about what the IEP Assistant is and what it is not. Importantly, we are not replacing in any way, shape, or form your judgment as a parent, the expertise of an advocate or your team. We don't know much about your child. We only know the information that you've given us, and so we have limited context, and so really how you should think about the IEP Assistant is it's our way to prompt you to get parents thinking about this information in a way that gives them the skills, the tools, the information that they can ask of their team at school, that they can ask of an advocate, that they can ask of a friend, really in that, okay, help me understand why this is this way, or help me understand why these accommodations aren't available for my child, so on and so forth.

That's really kind of the empowering part of it. So then we talk a little bit through how it works. We build these recommendations. What we want parents to do is accept these recommendations, turn them into their notes, their talking points, or dismiss these recommendations, really where this doesn't apply or I'm not interested at this point in focusing on those areas so that we can build a whole flow for the parents that generates a set of talking points, a set of notes, so that when parents go into their IEP meeting and inevitably something gets discussed, the discussing one service takes the entirety of the meeting and it's really hard to get back to, “What did I want to talk about?” and we want to make that as seamless as possible.

So here we give a little bit of an overview of what we found, and here you can skip to our overview that just lays out the entirety of the IEP with the recommendations and notes all on it, or we can take a guided review. So for the purpose of this demo I'm going to start a guided review, and here we have a couple of recommendations for the IEP as a whole, and these ones are all around support needs that Max needs that aren't adequately addressed. So I can look through these notes, so I know right off the bat, here, I'm going to add this as a note, and then I have things like Max isn’t getting help moving around safely independently, so I'm going to look in at what we call the excruciating detail, and this gives much more detail about why this is important, how you might ask for additional supports or goals or accommodations in this space, and I can add this as a note or I can dismiss it.

And so as I work through... and I'm going to dismiss this one just to kind of show how that process works. As I work through all of these notes, all these recommendations, I can turn into notes or I can dismiss them all on the way. Now I'm going to get into my goals. We give kind of a summary and an outline of what's included in the goals. We have a set of recommendations here that you as a parent can look at that are related to the goals themselves. And so maybe I should be considering some additional goals from... that aren’t kind of outlined here. I have that info here. And then each individual goal, I can review each of the goals here. I can look at things like the baseline not being adequately outlined and see that information.

I can add that as a note. I can view the baseline that our system identified being documented in the IEP. I can see what's outlined and linked as my child's present levels in the IEP, and I can see any short term objectives, kind of the intermediary goals there as well. And so this process I can scroll through, I can go through all of the goals. Any of the goals that I want to make my own notes on, I can add a note here and say, “Let's make sure to follow up with all of Max's team on this.” Whatever it is that I want to make sure that when we're talking about that goal with the team or when I'm talking with Max's teachers, I can go through that process and make sure I have what I want to talk about.

Here we go into things like progress monitoring and how that all works and why that's important and how you as a parent could ask for that. And all of these are really designed to give you, the parents, strategies and information on how to ask for these things and how to get the team to give you a little more specificity on these. Then... Yeah? Really quickly, I also wanted to point out, I'm nerdy and I love those excruciating details, but there's also... Like Seth said, it will tell you how to ask your team, and if you get pushback against something, it will also give you suggestions on how you can talk about that, including...

And you're probably going to say this already, Seth, but where and why you're getting that suggestion. You can sit and say, right, page five of this assessment, it says that this is a need and it's not outlined anywhere in the IEP, so it's also giving you the, hey, this is where I'm getting it. It's not just in my head, right, but this is coming from your own words, so we we've done that work for you. Yeah. And all of that, it’s going through your child's IEP is... It is a deep, dense 40 to... Some of yours, Lindsay, are 60 pages long. That it's really hard or almost impossible to go through all of that by hand and then keep it all in your head, and so we want to make that possible for as many parents as we can. So, like Lindsay said in the excruciating detail, we carefully outline how you ask for this, exactly kind of the background and the context and all of that information.

And as we add these as notes, that information exists in the note itself, so we never lose it. And so as you're going through that process with the team, you have access to where that info came from, all of that background and how to work through that process with the team. And here I can see all of my services, and just like goals, I can add any notes to these services that I want so that as I work through my IEP, all of this information gets tracked. So I may say something like this of, “Let's make sure that Rachel speaks with our school SLP,” right? If we have a private SLP that we want to make sure they understand what's going on in school and vice versa, we can make those types of notes here that are just the indicators to remind us to bring those things up.

And then I can jump on to accommodations. So here we have accommodations for social/ emotional needs. We kind of outline what you can ask for these, why you would ask for that, why it's... why these are important accommodations, and what kind of the law requires for these, so I can add these along the way. And just like services, I can see all of the accommodations that are identified and I can add my own notes where I need to remember to bring something up or discuss something with the team. And then when I've gone through all these pieces of the IEP, the core components of the IEP, I can see all my notes here, and it's all laid out.

If I want to add another note at this point I can go ahead and do that. Otherwise I can say, looks good. I get kind of the reminder of the key elements that I should remember going into my meeting, whether your meeting is tomorrow, you're making a request from the school, what have you. Finish that and I get my overview of the IEP, and so this shows all of my notes generally that I made on the IEP, the details, how I'm going to ask for that, each of the goals, the recommendations, if I haven't cleared them all are here. If I want to not look at all of them, I can easily hide those recommendations and so all I see is the notes that I've made, or I can show those recommendations and clear those out one at a time as I go through and dismiss other recommendations that I'm not interested in.

I can get back to those later, and how I do that is if I want to look at just my notes, I can look at my notes and it shows all of these recommendations, all of the notes that I've created, and I can see any of the recommendations that I've dismissed, so that if I dismiss something by mistake or I wanted to come back later and look at it, it's all going to be there. And so all of this is available to you as a parent right here in one spot, kind of a more digestible way to go through your IEP. We show you PLOPs, we show you the services, we show you accommodations, modifications, goals, all of that info in one place.

And then if you're prepping for a meeting or you're someone that really likes tangible, physical paper, great, we've built a print feature here that allows you to just print your notes, that takes you through kind of that agenda that you want to make sure to talk to your teachers about, your IEP team, your friends, your advocate, what have you, or you can look at all of your IEP alongside your notes as well, and if I just want to focus on my accommodations, I can look at just kind of my notes in the accommodations and what's in that, so I can make a nice, easily digestible set that I can print out or save to my Undivided binder. So that's the IEP Assistant in a nutshell.

Now, what I'm going to do before we kind of get to questions and going through all of that, what I wanted to show everyone is another feature that really dovetails with the IEP Assistant in a really nice way. So IEPs are, like I said earlier, anywhere from 40 pages to 80 pages of really dense material, and we know even though we all would love to think that our teachers and other providers at the school go through that IEP in detail, we want to make it as easy as possible for those people to understand the supports, understand our child, and work with them, and so for a number of years now, we've worked with parents to build what we call an All About Me that is kind of an introduction to their child for teachers, caregivers, babysitters, whatever.

And so we've built all of this into the system to make it as easy as possible. So here I'm going to get started by building out an All About Me for Max here, and so I can go through and I can determine what information I want to include. So maybe emergency contacts isn’t important, medical needs, therapies I'll skip for now, but I want to include my IEP info. So let me skip diagnosis for now as well, and I'll skip working with Max. And so this is how I kind of design my document so that I'm not putting another large doc in front of a caregiver or a teacher, because I really have specific things that I want them to focus on. It allows me to select the IEP that I want it to base on, and so here, it takes me through all of the components that are in my child's binder to make sure that the information is up to date.

For this being a new account, I just want to make sure that all of this info is how I want it to be, and it walks me through this process, and all of this saves into Max's binder in the system, so the next time I want to either make another All About Me or build out this system, I don't have to go through this again and again and again, right? And so for example, if I was doing this for a member of the school staff that only really needs to be focused on accommodations, I could get rid of parts of this IEP so we're not creating a huge doc for them to go through. And this puts that document together all in one spot so that the teacher, that caregiver, whomever can have this in a nice easy print out and I can save it to the binder, I can download it and email to him, whatever I need to do to make that process as smooth as possible. And that is kind of the majority of what I wanted to show.

What I want to talk a little bit about here is this is what we've done for IEPs and 504s, and what we're working on now and what we're starting to roll out is this type of concept for public benefits, and I'll give some examples for California, because that's some of what we know the best. So in California, there's a Regional Center system for... that delivers DDS funding out to individuals. That Regional Center system has what's called an IPP, yet another acronym, that is largely a similar concept to an IEP that outlines the services and supports that that individual gets both delivered from Regional Center as well as other areas, and in the same way that an IEP is difficult for parents to consume, for caregivers to consume when they're seeing these things for the first time, that problem exists for all of these kind of outline docs, so we're working through the system and over the next couple of weeks here, we're rolling that out initially for California, and then we're working on a number of other states as well to get that system out so that parents can upload, in California, an IPP, in other states, other documentation and systems, and have that all explained to them in a HIPAA compliant, safe way that gives them all of that information that links into a broader system and makes that process as they go easier and easier and easier to work through.

I think you hit on all the main points. I think the only thing that I was thinking when you were talking that is really important for parents, when Seth was talking about the organization and how that... you can get bullet points of all the recommendations, you can have the excruciating detail, you can organize that however your your brain works, and that's essentially giving you your talking points going into the IEP, which I know from so many other parents, right, a lot of times it's like, “Where do I start? There's so many things I want to talk about.” Like you have this list, did I get to it, you're going back and forth, and that's... So not only do we want to go through that IEP, but we want to give you something, whether you're printing it, whether you're doing it on your computer and you want to go into more detail about certain things, it is giving you a blueprint for your IEP, ensuring that everything that you're concerned about or that you have questions about, or your ideas, they're all being reflected and, again, you can add your own notes to any of those recommendations, so it's really the one thing that you need to go in that can really help organize you, because we know how overwhelming it is, obviously.

I was thinking of my own son's 504 and how I get in there, and until I had this, and I told Lindsay the other day, I went in with a laptop and a print out and still, I kept having to look at the print out because I forget all of the other points that I want to discuss, and it's amazing how quickly, when you're in that situation that it all fades from the top of your head and you need kind of that support and those prompts to get through it. Yeah, absolutely. So we have some great questions, and I know Brittany answered some of these.

I'll probably highlight some of the ones, that she did answer, but we'll start with one of Nikki's questions. When you're uploading the IEP and any reports or assessments, does it make sense to also add in personal notes or parent cheat sheets regarding your child, or should we keep it to information to the team supporting your kiddo? So when you're uploading the IEP, you can add whatever supporting documentation that you want there. What we do with that supporting documentation is we identify kind of your child’s support needs, and so it goes through a process and that documentation really only generates kind of the map of areas that your child may need support, so that documentation that you put in there of an All About Me from the past or, I think, as you said, a parent cheat sheet, right?

Those things aren't... don't end up being directly embedded in any sort of system that would go out to caregivers. We use that to build a map and to kind of educate the background of your child. Does the IEP Assistant take prompts for knowing what your desired placement is for your child? We know as parents who specifically want our child fully included that sometimes goals and supports can lead the child in a direction of placement that maybe we don't want. Can we feed in that we want our child to remain fully included and have the recommendations know that with its notes to us? Yeah, so right now, we're not customizing the notes based on a desire for additional inclusion and things like that. What we are doing is flagging... Where we see a child that is in a fully inclusive setting, we're flagging that and making recommendations along the way of where inclusion can be improved and exactly what you're going down are kind of the areas that we're going to touch on in months to come and weeks to come. One thing that I will say is we have our assistant, Andy, which sits behind the scenes in all of this and is always available for parents to chat with, and that's something that Andy has the same logic and the same information behind it that builds out those recommendations, and so we're working on a number of different ways that parents could ask those very specific questions around, “In this IEP, I have concerns about inclusion. How would I ask for these?” and we can put those into the IEP Assistant themselves, so that's kind of the process and the system, but great question.

And Brittany did answer this, but I did want to highlight, if you already have the lowest level membership, do you have access to the IEP Assistant or does that come with a higher membership? So the IEP Assistant, you can go through and upload your doc, we... Really, the benefit of that for people on our free account is that they get a more structured, more easily consumable form of their IEP, but they don't get all the recommendations. We give a little bit of kind of a summary of what we see and where things might be able to be improved, but it's not this full depth of deep recommendations on every element of the of the IEP. Are you nationwide and do you tailor the advice to my specific state? We are nationwide. As you know, I opened with... We started in California and so we have a whole bunch of experience in California, and now we're growing that experience as we work with parents in states throughout the country.

What sits behind the IEP Assistant is individual ed code information, and that's something that also sits behind Andy as well, or... actually will next week. We haven't pushed that live quite yet. So that Andy itself has ed code information from all 50 states, so that you as a parent can ask very specific information about your child, about what's in the ed code and what those responsibilities are, and all of that lives in the IEP Assistant kind of corpus of data and information that sits behind it. I just want to give a quick example about that, on a personal note. Things with my daughter that I only figured out were her rights by someone telling me about ed code, which is not a normal way for parents to learn what should be in their kids’ IEP, but as we're looking at all of this in QA, running her old IEP through, the recommendations that are coming out are the things that we should have had from the time she started school that she only got starting in 10th grade because there wasn't a lot of understanding, but that is in ed code, so the IEP Assistant caught that and it's something that teams with decades of experience didn't know to look for, but the IEP Assistant caught it because of how we're building the Assistant, so... And those are all components where we've looked at and built kind of the proprietary corpus of information that is, okay, here are the ed code areas that pertain to specific areas where a child might need some support and so that we can flag those without leaving it up to the broader model, or someone knowing that information off the top of their head.

Does this help me write a parent concerns letter if I want to let the team know what I want to discuss before the meeting? Certainly, and that's part of the idea of writing down the notes, is that builds a full kind of agenda or outline for any sort of tee up, whether it's in the meeting itself or before, to the family or to the school team. Can the IEP Assistant recommend goals? If I get pushback, if I ask for an accommodation, will it help me with the next steps? Yes. So how the system is designed is we make recommendations on goals both based on when a goal is in your IEP, but it can be written in a way that either makes it easier for the school to follow, easier for you as a parent to keep the school accountable, easier for you as a parent to understand if progress is really being made, we have a whole bunch of recommendations around that, and the system in the excruciating detail gives really the why, and if the school pushes back, what to say.

We also give areas where your child isn't supported, but per other documentation, including in the IEP and in the present levels of performance or what have you, where they need some support, we outline example goals that might be of use and of value. In terms of if the school pushes back and kind of that information that we're giving right there isn't enough, it's a great use case for Andy. It's also a great use case for speaking with one of our Navigators and trying to get some techniques and ideas of how to kind of bring the team along with you. And one of the things that we're working on putting into Andy and into the IEP Assistant is my favorite way to kind of push back on these things, which is help me understand, which is a great way to kind of get the school team and others to explain their position, which if they can't, it kind of helps to move that roadblock potentially out of the way.

And as you mentioned, Navigators, we did have a question. Can the Navigator help me with the IEP Assistant and getting ready for my child's IEP? Yeah. So certainly, our Navigators, they are incredible in every way, shape, and form. They are not... They are not IEP advocates, and we want to be very clear about that. What our Navigators do is they support parents in understanding what's in their IEP, forming strategies as a trusted partner, as a an extremely experienced parent that has gone through this process with... for themselves and their own kids, and then hundreds of other families.

And so certainly our Navigators talk with parents every day, and if it's something that they don't understand or don't have the tricks themselves, the beauty of our Navigation team is they have access to our experts and advocates, and so they take your questions, they take your challenges and what you're working with, and they put it out to our broader team, and so they have access to all the tips and tricks that come from our advocates, our other Navigators, people like Lindsay and her team, all of that to build kind of this collective knowledge of how do you overcome these challenges that you're having with the school. Mitra asked, in which ways is the Assistant... and maybe I'm reading this wrong, Mitra. It says, in which ways are the Assistant and Andy different?

So if there's any confusion about how they work together, maybe that's... Yeah, so the Assistant and Andy are effectively a very similar engine that sits behind the scenes. The Assistant itself, what we've tried to do is build both the use of AI and kind of that prompt chaining system with a UI, a user interface, so that we can make that really digestible and more easily understood. If you think about using just a chat interface, right, if you're texting back and forth with a really experienced friend or an IEP advocate, that's not as helpful, texting back and forth, as sitting down in front of a whiteboard or whatever with that friend and drawing pictures, right?

Picture's worth a thousand words, and so that's why bringing kind of that very customized use into a customized user interface is really valuable, but what we try and do is make sure that Andy understands all of the best practices, all of the information, all of the techniques that we use in these individual kind of prompt chain systems so that parents can interact with Andy and get that benefit when they are in that chat interface. They just mutually compliment each other so they work together. Do you provide support if the school team doesn't agree with the suggestions we use to make our child's IEP better? Yeah. So certainly we would love if every parent was able to get their kid the support they need just by using this information, this knowledge, and these tools.

We know that's not the case, right? And for the simple times, great, they can use our system to go back and forth and ultimately get what their kids need. If that doesn't work, we introduce parents every day to incredibly capable advocates that are out there and incredibly capable legal teams if that is the ultimate need. Andrea asked, what happens for a family with more than one child with an IEP? Can this be used for multiple children within one account? Yes. So the key... one of the key elements there that I want to point out is in creating your Undivided account, you can create multiple children.

What's important there is that as you are uploading documents, just make sure you're not uploading the wrong assessment or evaluation to the wrong child. And that... The reason that's a key point is we kind of build that matrix of all of the areas of support that your child needs, and if you have mixing there, that can create our system to recommend certain goals and services and accommodations that aren't appropriate for this kid because it's basing off the other child's information. So the important thing there is, if you're going to use our system for multiple kids, create another kid in the system so that we can keep those two distinct. And Nicky said, is there an article or some sort of resource that explains where to find the IEP Assistant and how to use it? Yeah.

So the best way to figure that out is set up an account and go through that, and then we do have kind of some fliers and information on the system. What I would love as you're going through this, if our system, our platform isn't self-explanatory, help us with that. Ask for help. And one of the things that we love so much about families working with our Navigators is that's really where we hear a lot of that feedback, is we hear from Navigators that this parent was confused in this way, and that's how we continually make the system better, so please, if you aren't already a member and you're here today, you got a month free. Included in that month, you can work with a Navigator, so please try that out and that'll help get the feedback and help us improve the system. Exactly.

And every membership... For new membership, you will get those two free calls with a Navigator, and like Seth said, so, some people want to jump in, figure it out themselves, and if you would... you want that guidance, because we all need guidance, and it’s not always there when you need it, so yeah, that's always an option. Let's see. Oh... What is... and I think Brittany answered this, but I think it's good to highlight. What is the binder? The binder. Yeah. So, the binder is the system that sits behind all of this about your child. So the binder both includes your child's profile, so information, basic information about your child. It includes things like emergency contacts.

It includes things like therapies. It includes the medical team. It includes the provider team. Everything that exists about your child in the system is stored in there. We also then store documents, so anything that you upload into the system is stored into a central repository that, importantly, is available in your phone, in your pocket, as well as on the computer itself, right, so all of that information as you go about your day is all stored in a safe, secure location that you can easily access on the go, in the school pick up line, wherever you are. And I think there was another one here. Oh... Can you share any feedback from families that have used this to help with their kids’ IEPs? It seems like a beneficial tool, so what are you hearing?

I mean what is the... What are the biggest things that you hear from families? Yeah, so we've heard a whole bunch of really positive feedback on the tool itself in terms of helping to kind of digest the IEP. One of my favorites was... I think it was a month ago or so that a parent came with this, but they were hyper focused on one issue in their IEP, and they went into the team with that issue and missed so much else, and the IEP Assistant allowed them to kind of say, “Okay, great. We got that,” right? “Here are all these other things.” And they went and added a few accommodations, an additional goal and things like that, that are outside of kind of their number one priority, but are really key to making sure their kid has access to their curriculum and the information. And so we hear all sorts of those types of stories.

One of the things that I personally wish is that this is a way for parents to understand their IEP, what's currently in it, what's coming in the draft, coming up ahead, how to think about these elements and these aspects, and I wish we had more parents that used it farther out from the meeting. So last spring, for example, we saw hundreds and hundreds of families uploading IEPs a day before the IEP, which is great if you only have a couple minutes. This system is fantastic for breaking it down and looking through it, but we ideally would get kind of the benefit of time to work through this, to think through this, to prepare and to understand how parents can better work on that process and that system, and that's really why our whole product exists, is so that as parents work through that year, not just right in front of their IEP meeting, we're here to kind of work through them, make sure we understand all the information about their child, they can work with a Navigator, see what things they should be thinking about, what priorities they should be having throughout the year, not just right in front of their IEP meeting. Yeah.

And I also want to point out, we all know it would be great if we only had to think about our kids’ education once a year, but I use... Honestly, on a personal level, I use Andy every day. I mean, there's always something, right? Hey, I'm hearing this. How does that line up? What should I be doing about this? Is this really what...? Is this really what they should be saying about inclusion? Whatever it is, Andy is also tied to all of our resources, in addition to, like Seth is saying, all of the statutes, all of the laws, all of our resources that we have built, of all the information that we wish had been out there our whole journey, so it's also something to think about in between... IEP Assistant is one part of it, but it really is an organizational system that supports with the every day and with all the information that we're going to be adding state by state about public benefits, and it really does become the place to come for questions that can organize you in one place.

We did have a clarification on something you said a second ago. Seth. Does the IEP Assistant work on my phone or only on a computer? Thanks for bringing that up. That is a major thing I missed, so thank you. I thought you just said something about mobile, or I should have... On the Undivided mobile app, you can upload your IEP. The same process will run, and you have access to that same IEP Assistant in the pickup line, waiting for your kids at activities, whatever it is, right on your phone in the Undivided app, and there we've kind of built some nice features, Tinder-esque, shall we say, of swiping recommendations left or right that kind of help you go through it and really make that, wherever you are, on the go, both on the web and mobile.

So thank you, whoever asked that. I can't wait to try this out. My youngest has an IEP in a month. Should I use it on her old IEP, her new draft, or both? Both. So the beauty of uploading her old IEP, her current kind of in force IEP, is you get to see what comes up and you start to kind of prep your thinking on, okay, how can we improve this? How can we make these things better? And one of the things that we get a lot of feedback on is the IEP Assistant kind of gives you a starting place to understand what can I ask for, what should I be looking at, and gives you that map, and then ultimately when you get that draft from the school, whether you get it the night before or the day before, at the meeting, you can easily put that draft in and run that same process again, and it'll go through that draft, but you've had kind of the benefit of seeing what it would have said for the IEP that you've gotten to know and is in place today.

And I think I got to all of the questions. Please throw something in the Q&A if I didn't, but I think I got to all of the questions and we're over time. So, please also know that if you have any further questions, you can email support@undivided.io with any other questions that you have. We'll be happy to answer anything. Thank you to everyone for being here today. We know that everyone on this call probably has no spare time, so we're really happy that any that you had you spent with us.

We really, truly did build the Assistant, the IEP Assistant, for your family and for ours because it shouldn't be so hard to get what our kids need and what they deserve. And then this is one of Seth’s favorite parts. Let us know what you think. We are making improvements every single day, and we truly are building this together. Our mission is to support you so your children can thrive, and we want you to thrive too. Seth, any last thoughts? Thank you, Lindsay. You did an amazing job there. So thanks to all that came live, and for those of you that haven't set up an account yet, right, take advantage of this.

Those that have, would love to hear thoughts and feedback as we go forward, so feel free to reach out. Email us, email me. Many of you have my cell phone. Feel free to call. And we'll slowly improve the product as we go. Sounds good. Thanks, all. Hope to see you soon. Bye.